If you need general information before you order please contact us by email at email@example.com, via live chat on the bottom right corner of all pages, or by phone at +1 844-333-3729. Please note our chat agents and phone agents are only able to answer general questions and do not have the ability to pull up order information or assist with existing orders.
Because all orders are fulfilled directly by independent artists, once your order has been processed you may contact your artist directly using your project page messaging system or by responding to their email notifications. Instructions for accessing your project page will be on your order confirmation page. If you cannot find your order confirmation, please email firstname.lastname@example.org to retrieve it.
We encourage you to keep all communications on the project page so that in the event of a dispute we can enforce any promises the artist makes regarding your order (such as completion or delivery deadlines, special requests you asked for, etc).
If you encounter an issue with your artist, please email email@example.com. We will promptly open an investigation and take corrective action if the artist breaks any agremeents made with you or breaks our terms of service. If your artist is not responding to you, please email us and we will correct the situation.
All orders are fully protected by us, which means if you receive a damaged product or the artist significantly misses their deadline, your order will be discounted, repainted, or eligible for a no-return refund, depending on the severity of their misactions.