General Information

If you need general information before you order please contact us by email at (we normally respond within 1 business day or sooner) or via live chat on the bottom right corner of our website. Please note our live chat agents are only able to answer general questions and do not have the ability to pull up order information or assist with existing orders. For support on an order please see below.

Existing Customers

Regarding an Existing Order

Because all orders are fulfilled directly by independent artists, once your order has been processed you may contact your artist directly using your project page messaging system or by responding to their email notifications. Instructions for accessing your project page will be on your order confirmation page. If you cannot find your order confirmation, please email to retrieve it.

We encourage you to keep all communications on the project page so that in the event of a dispute we can enforce any promises the artist makes regarding your order (such as completion or delivery deadlines, special requests you asked for, etc).

Problems With Your Artist

If you encounter an issue with your artist, please email We will promptly open an investigation and take corrective action if the artist breaks any agremeents made with you or breaks our terms of service. If your artist is not responding to you, please email us and we will correct the situation.

All orders are fully protected by us, which means if you receive a damaged product or the artist significantly misses their deadline, your order will be discounted, repainted, or eligible for a no-return refund, depending on the severity of their misactions.